Frequently Asked Questions

Frequently Asked Questions

Not all Roues Libres bikes have the same range.
The Ballade has a range of 40 to 60 kilometers.
The Randonnée has a range of 70 to 120 kilometers.
The Cargo has a range of 40 to 80 kilometers.

The range will vary depending on the level of assistance you use during your ride. If you set the assistance level to maximum for the entire ride, you’ll be at the lower end of the bike’s range. It’s up to you to pace yourself if you want to make the ride last longer.

Wearing a helmet is mandatory for children up to age 12. However, we recommend it for anyone riding a bike. Our helmets not only protect you, but are also comfortable and stylish.

An ABUS lock, approved by insurance companies, is provided with each bike when you rent it. By securing your bike to a fixed object with this lock, your bike will be safe.

We are open every day from 9:30 AM to 12:00 PM and from 2:00 PM to 7:00 PM. You can make a reservation online at any time of day.

You can rent a bike for a half-day. A half-day rental includes 4 hours of bike use, regardless of the time you pick up the bike, as long as it is within our operating hours.
The prices for half-day bike rentals are as follows:

  • The Walk €20.00
  • The Hike €25.00
  • The Cargo €35.00

You can rent children's bikes. Electric bikes are available only to children 12 years of age and older. For younger children, you can rent non-electric bikes or transport them using a child seat or the family e-bike, depending on their age and weight.

Our bikes are suitable for people between 5'0" and 6'7" tall.
When you make your reservation, please include your height in the comments so we can provide you with the most suitable bike.

Our bikes are suitable for people between 5'0" and 6'7" tall.
When you make your reservation, please include your height in the comments so we can provide you with the most suitable bike.

You may cancel your reservation up to X days in advance. For cancellation requests made less than X days in advance, please contact us at 06 78 64 74 16 or by email at contact@roueslibres.fr so we can review your request on a case-by-case basis.

The damage and theft insurance is optional for each rental. It costs €2.00 per bike per day of rental.
With this insurance, you are covered in the event of damage or theft. You will be responsible for a 10% deductible.

For those who want to ride without assistance on certain stretches, you can turn off the assistance feature using the control panel on the bike’s handlebars.
If your battery dies, just give us a call and we’ll come pick you up. You can also, if you prefer, continue riding without the battery.

If you are involved in an accident while riding the bike, please contact us directly at 06 78 64 74 16 so we can gather the initial details and take appropriate action.
We will come to pick you up in our van.

Online booking lets you check our available inventory in real time. By booking online, you can be sure we have what you need before you arrive at our rental location. Everything is taken care of before you arrive, so all you have to do is pick up your gear and enjoy yourself—saving you time and making your experience more enjoyable.

If you have any other questions, please don’t hesitate to contact us.